Terms and Conditions

  1. Introduction

    Welcome to Frostflow! These Terms and Conditions govern your use of our website, www.frostflow.com, and the services we provide. By accessing our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

  2. Eligibility

    You must be at least 18 years old and have the legal capacity to enter into this agreement to use our services.

  3. Use of Website
    • Use it for lawful purposes only.
    • Provide accurate and complete information during registration.
    • Not disrupt or interfere with the website's functionality or security.
  4. Placing Orders
    • Orders can be placed only through registered accounts.
    • Prices are displayed in GBP (£) and include VAT unless otherwise stated.
    • Orders are processed once payment is confirmed.
  5. Payment Terms
    • We accept payments via credit/debit cards, bank transfer, and Buy Now, Pay Later (BNPL).
    • All prices are displayed in GBP and include VAT unless stated otherwise.
    • All transactions are secure, and payment details are not stored by us.
  6. Shipping and Delivery
    • We deliver products to registered business addresses.
    • Delivery times will be communicated at checkout but may be subject to delays beyond our control.
  7. Strict No-Return Policy

    Due to the delicate nature of frozen food products, we operate a strict no-return policy.

    Replacement for Defective or Damaged Products
    • A defect or damage is reported within 24 hours of delivery.
    • Sufficient proof (e.g., clear photos of the product and packaging) is provided to verify the issue beyond reasonable doubt.
    • The claim meets our quality assurance review.

    If approved, we will arrange a replacement at no additional cost. Refunds are not offered.

  8. Intellectual Property

    All content on our website, including logos, images, text, and software, is the property of FrostFlow and is protected under intellectual property laws. You may not use or reproduce any part of our content without our prior consent.

  9. Limitation of Liability
    • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
    • Our total liability for any claim is limited to the amount paid for the affected order.
  10. Governing Law

    These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

  11. Changes to Terms

    We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting.

  12. Contact Us

    If you have any questions about these Terms and Conditions, please contact us at:

    Frostflow
    Unit 5, St Margaret’s Estate, St Margaret’s Road, Dartford, DA4 9LB
    hello@frostflow.co.uk
    07983357339