Privacy Policy

  1. Introduction

    At Frostflow, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.frostflow.com, or use our services. We adhere to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

    By using our website, you consent to the practices described in this Privacy Policy.

  2. Information We Collect

    Personal Information

    • Full name, email address, phone number, business details, billing and shipping addresses.
    • Payment details (processed securely via third-party providers).

    Non-Personal Information

    • IP address, browser type, device details.
    • Website usage analytics (cookies, time spent, pages visited).
  3. How We Use Your Information
    • Order Fulfillment: To process orders, arrange deliveries, and send order confirmations.
    • Customer Support: To respond to inquiries or resolve complaints.
    • Account Management: To manage user registrations and subscriptions.
    • Service Improvements: To analyze data for improving our platform and customer experience.
    • Legal Compliance: To meet legal obligations or resolve disputes.
  4. Data Sharing

    We may share your information with:

    • Service Providers: Such as payment processors, delivery services, and IT support.
    • Legal Authorities: When required to comply with legal obligations or to protect our rights.

    We do not sell or rent your personal information to third parties.

  5. Data Retention

    We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  6. Your Rights

    Under the GDPR, you have the following rights:

    • Right to access, correct, or delete your data.
    • Right to restrict or object to data processing.
    • Right to withdraw consent at any time.
    • Right to data portability.

    To exercise your rights, please contact us at xxx@xx.com.

  7. Cookies

    We use cookies to enhance user experience and track website performance. Details can be found in our Cookie Policy.

  8. Data Security

    We use encryption, secure servers, and access controls to protect your personal data. However, no system is 100% secure, and you acknowledge the inherent risks of providing personal information online.

  9. Updates to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

  10. Contact Us

    For questions or concerns, contact us at:

    Frostflow
    Unit 5, St Margaret’s Estate, St Margaret’s Road, Dartford, DA4 9LB
    hello@frostflow.co.uk
    07983357339